RETURN FOR REFUND OR EXCHANGE
oxrange.com accepts returns on regularly priced items for any reason within 30 days of your original purchase date. Please note that you are responsible for shipping costs and the safe return of merchandise. You may return the unused portion of your purchase for a full refund of the purchase price, less the original shipping fees and the return shipping cost.
If you received the incorrect item or your item was damaged and you’d like a replacement, please email support@oxrange.com.
If you’d like to process a return, please email to support@oxrange.com or phone 0121 314 0908.
We monitor return activity for abuse and reserve the right to limit returns or exchanges.
We regret that, unless a shipping error was made by oxrange.com, we are unable to refund your original shipping costs, if applicable. We are unable to accept returns COD.
Examples of shipping errors include shipment of incorrect product, or the product was unusable due to damage incurred during shipping. You may also request to exchange your product for a new product by emailing support@oxrange.com.
We do not offer exchanges at this time. Please note if you’d like to exchange a product for a different product, you’ll need to process a return and place an order for the new product. Exchanged products will be charged a new shipping and handling fee and you may select the method of shipping at checkout.
SHIPPING INSTRUCTIONS FOR RETURNED PRODUCTS
To return your product, please use the oxrange.com site. Once your return is approved, you will be provided a return label. Please note the cost of the return label will be deducted from your refund amount.
In the case of damages, missing items, or incorrect items received, we require a photo depicting the issue. We recommend emailing this information along with your order number to support@oxrange.com for replacement shipments.
Package your return item in the manufacturer’s product box and original packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
Please note that you are responsible for shipping costs and the safe return of merchandise. The cost of your return label will be deducted from your refund amount when your return is processed.
TIME TO RETURN
If you process your return within 30 days from the date of purchase and we receive your item, we will refund your original form of payment minus original shipping costs and return label costs. However, if more than 30 days have passed since your original purchase date, refunds are allowed only in the sole and absolute discretion of oxrange.com.
You will receive an email confirmation once your return has been processed. Once your return is approved for a refund and your item is received, then your refund will be processed within 48 hours. A credit will automatically be applied to your credit card or original method of payment. Please note that your financial institution may take longer to reflect the transaction.
If you are expecting a refund and haven’t received it after one full billing cycle on your credit card statement, we suggest you contact your credit card company first, as it may take some time before your refund is officially posted or it may be in process.
SALE ITEMS
Only regularly priced products may be returned for refund or exchange. All promotional, sale or discontinued items are final sales and cannot be returned. This includes sets, bundles, or orders that included a free gift. The determination about whether an item is eligible for return is made only in the sole and absolute discretion of oxrange.com
RETURNED GIFTS
If you received product as a gift and the product was marked as a gift by the purchaser and shipped directly to you, you may receive a product credit for the value of your return. Gifts may not be exchanged for a cash refund. Product credit may not be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at this Site. Merchandise credit will not be replaced if lost or stolen.
RETURNED MERCHANDISE POLICY
We protect the integrity of the products we sell. All returned (used or unused) products are not returned to inventory and are properly disposed of.
UPDATES TO POLICY
All sales on the oxrange.com website are subject to the website Terms of Use as posted from time to time. This policy is subject to change at any time. We encourage you to check back periodically for updates if you are a returning customer.
